Condition of Returned Fabrics
Where the right of withdrawal applies, the fabric must be returned in a condition suitable for resale.
The fabric must:
- remain uncut;
- remain unused;
- not have been sewn, tailored, washed, treated, or otherwise modified;
- remain in substantially the same condition in which it was received.
Customers may inspect the fabric in a manner comparable to what would reasonably be permitted in a physical fabric shop.
Please inspect the fabric carefully before cutting or processing it.
If the fabric has been handled beyond what is necessary to establish its nature, characteristics and condition, the customer may be responsible for any resulting reduction in value, to the extent permitted by applicable law.
Return Shipping Costs
Where the customer exercises the right of withdrawal, the direct cost of returning the product is the customer’s responsibility, unless applicable law provides otherwise.
The customer is responsible for ensuring that the returned fabric is properly packaged and safely shipped to us.
We recommend using a tracked delivery service and retaining proof of shipment until the return has been completed.
Refunds
Where a valid right of withdrawal has been exercised, we will issue the refund in accordance with applicable law.
The refund will normally be made using the same payment method used for the original transaction, unless otherwise agreed with the customer.
Where a customer exercises the statutory right of withdrawal in accordance with applicable consumer law, we will refund only the price paid for the fabric and not the cost of the standard delivery service originally selected by the customer.
We may withhold the refund until we have received the returned goods or until the customer provides evidence that the goods have been shipped back, whichever occurs first, as permitted by applicable law.